F A Q Do you provide model's ID within purchased content? For further information please read our TITLE 18 section. What is your Custodian of records address? For further information please read our TITLE 18 section. How secure is online ordering through your website? Your order is 100% secure through 128-bit SSL encryption technology. We are using a third party billing processor located in the US. Personal information we collect is stored securly and we do not provide or sale this information to other persons. Is there any volume discount? Pick more, pay less! At this moment you can get a discount up to 30%. Read more on this here. How will I receive ordered products? After you have placed an order and paid, you will receive a download link. Or, if you wish, we could burn a CD ($100+ orders only) and send it via postal mail. Where shall I send signed licence agreement? Within next few days after you have placed an order, you will receive an e-mail from us with our digital license agreement. Please print it out, sign it, scan it and send back via e-mail to: marketing@greenhatcontent.com Is it possible to send signed licence agreement by E-mail? Yes, after you have place an order, you will receive an e-mail with our digital license agreement. Please print it out, sign it, scan it and send back via e-mail to: marketing@greenhatcontent.com Do you provide custom shoots? Yes, please do not hesitate to contact us for further information on models, prices etc. What is the resolution of your pictures? The resolution varies. See desired product description. What format is your VIDEO in? All the videos are Windows media (.WMV) encoded. The resolution is 360 x 288 pixels (Bitrate 700 K Bits/s) or more An original sound, almost no speaking, no background music. Instant download of all online videos. NEW!!! Also raw, unedited miniDV tapes available ( DVD/CableTV/PayTV license). Please contact us on prices and the complete list of tapes. Is it possible to offer your content as a free content for my webmasters? Yes, only with an exclusive licence, please to contact us for more information. What is your refund policy? We can refund you in content or in money. We are able to refund your purchase only if the content HAS NOT been used, please write to marketing@greenhatcontent.com What is your privacy policy? Please read our "Legal & privacy policy" statement here